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3.7 | 98 Reviews

24 cu. ft. Top Mount Refrigerator

LG LTCS24223S

Available in 2 Color(s)

Features

  • 24 cu. ft. Capacity
  • Contoured Doors with Pocket Handles
  • Full Width Pantry Drawer
  • Factory Installed Ice Maker

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Top Freezer
  • Width: 32.75"
  • Height: 68.5"
  • Depth: 33.375"
  • Energy Star Rated: Yes
  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.6 (cu. ft.)
  • Freezer Capacity: 6.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: No
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Image Feature

ENERGY STAR™ Certified

Great Space in Style

Get the space you need in a refrigerator that's right for your kitchen. With 24 cu. ft. of space, this top mount refrigerator offers a large capacity in its category at 33" wide.


Space to Keep it Fresh

With two humidity-controlled crisper drawers and a full-width Glide N' Serve® Pantry Drawer, keeping all of your food organized and fresh couldn't be simpler. Store wide items with easier access in the Glide N' Serve® Pantry Drawer, and the two humidity controlled crisper drawers are perfect for fruits, vegetables and beverages.


Great Light

LED panels in the refrigerator provide an exceptionally bright interior and saves energy over traditional lighting.


Sophistication at Every Turn

Contoured doors, hidden hinges, and a host of great interior features give your refrigerator a look that's as sophisticated as it is functional. And it's beauty isn't just the outside. With every feature thoughtfully designed, this appliance helps you create the sophisticated, distinctive kitchen you want-and deserve.


Cold as ice.

An automatic ice maker means you'll always have ice on hand.


Fresher is better.

Multi-Air Flow Freshness System is designed to maintain superior humidity and temperature levels to help keep your food fresher, longer. Digital sensors constantly monitor conditions within the refrigerator and strategically-placed vents in every section to help surround your food with cool air no matter where you put it.


Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Features

  • 24 cu. ft. Capacity
  • Contoured Doors with Pocket Handles
  • Full Width Pantry Drawer
  • Factory Installed Ice Maker
  • Rated Energy Star Most Efficient 2020
SUMMARY
Total Capacity 23.8
ENERGY STAR® Qualified Yes
Standard Depth Yes
SmartDiagnosis™ Yes
FEATURES
Temperature Sensors Yes
Freezer Door Type Top Swing Door
LoDecibel™ Operation Yes
Linear Compressor Inverter
Temperature Controls Electronic
Display Internal Membrane / Green LED
ENERGY STAR® Qualified Yes (501 kWh/Year)
COOLING
Refrigerant R600a: Low Global Warming Potential, Zero Ozone Depletion Potential and More Energy Efficient Refrigerant than R134a
REFRIGERATOR
No. of Shelves 2 Full
Shelf Construction Tempered Glass
Crisper Bins 2 Humidity Crispers
Refrigerator Light Premium LED
Dairy Corner/Bin 1
Gallon Storage 2 Gallons
Full Width Pantry Drawer Yes
Daily Ice Production 3.7 lbs
Ice Storage Capacity 5.5 lbs
Multi-Air Flow Cooling Yes
Temperature Sensors 4
Full Snack Tray/2 Bottle Guides Yes
Compressor Type Inverter
REFRIGERATOR DOOR
No. of Door Bins 3 (2 Gallon Sized)
Tall Item Retainer Yes
Dairy BIn Yes
FREEZER
Ice Bin Yes
Freezer Light Premium LED
No. of Shelves 1
Shelf Construction Tempered Glass
No. of Door Bins/Shelves 2
Auto Defrost Yes
Ice Maker Yes
DIMENSIONS/CLEARANCES/WEIGHT
Depth without Door 29"
Depth (Total with Door Open) 63"
Height to Top of Case 67 7/8"
Height to Top of Door Hinge 68 1/2"
Width 32 3/4"
Installation Clearance 2"
Weight (Unit/Carton) 224 lbs./248 lbs.
Carton Dimensions (WxHxD) 34 4/5" x 71 3/7" x 38 1/7"
Depth Including Door 33 3/8"
Dimensions (W case x H top of hinge x D with handles) 33" x 69" x 34"
WARRANTY
Limited Warranty 1 Year Parts and Labor, 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only)
UPC 048231786553
MATERIALS & FINISHES
Available Colors Stainless Steel (S), Smooth White (W), Smooth Black
Surface Coated Metal, Stainless Steel
Back Flush & Metal Cover Over Mechanical Parts
Contour Door Yes
Reversible Doors Yes
Blowing Agent Cyclopentane - Low Global Warming Potential, and Zero Ozone Depletion Potential Blowing Agent
CAPACITY
Refrigerator 17.60 cu. ft.
Freezer 6.2 cu. ft.
Total 23.8 cu. ft.
RATINGS
Amps 20 Amp
UL Listed Yes
Requirements 120V, 60Hz, 15 Amp
Energy Consumption 438kWh

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Top Freezer

  • Dimensions

  • Width: 32.75"
  • Height: 68.5"
  • Depth: 33.375"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.6 (cu. ft.)
  • Freezer Capacity: 6.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: No
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.7 out of 5

65% of reviewers recommend this product.

1 Stars

Refrigerator

Brisk 5/16/2022

Not one year old and the entire refrigerator isnt working. Had issues getting tec to fix and then they sent a tech who couldnt fix it so I needed to take 2 days off from work to maybe get fixed
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Absolutely the best choice

Jefferson Ing 4/18/2022

I have multiple refrigerators but this one is by far and away the absolute BEST
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Works well

Marilymltw 3/14/2022

I bought this a month ago out of box as I was desperate for a refrigerator. When it arrived at my house it had many more dents than we saw it in the showroom. Other that it works well is quiet and keeps my ice cream frozen. If I could change the inside I would put the lights further back rather than in the frone.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Cheaply made

Lg fridge100000000 2/25/2022

My family got this refrigerator probably about 1.5 yrs ago. Both draws have broken along with the bottom shelf. Two of the three shelves on the door have broken. My dad tried to look up replacement pieces but they were too expensive to even make it worth it and he found many reviews from other complaining of the same problems. I would recommend this fridge at all ever
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

LG has terrible customer service

Eatmyshorts5 2/20/2022

The compressor on our LG refrigerator failed. Although it is still under warranty it has been over a month and we still have not been able to get the work authorization to have our LG technician fix it.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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2 Stars

only had 5 month and need repair

bettyjean5 2/17/2022

had 5 months and the door alarm has malfunctioned the door alarm has malfunctioned
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Big but not too big

Maggie72 2/3/2022

We love our new refrigerator. Spacious and has great features
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Lots of space

Marty75 1/21/2022

This fridge replaced a 20+ year- old fridge and it amazes me how much more space I have with 3 cubic ft.more capacity. I love the 3 shelves in the door and the pull out pantry tray as well as the large fruit and vegetable drawers. I just wish the lighting at the top shelf were a bit brighter.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Nice Refrigerator

Floridatown 1/7/2022

We bought this particular model because it was the only thing we could get when our old fridge broke down a few days before Thanksgiving. Not sure we were going to keep it because it is kind of a basic unit but we have come to really like it. In fact we are glad we got this model.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Beautiful Refrigerator.

will6 1/6/2022

I wasnt expecting my old unit to go down when it did I was hoping it would have lasted just two more years because I would have been in a better place financially to afford a LG side by side. I really didnt want this style but living in a rural area you get what you can get. After having it delivered I was so impressed with its storage size and the internal lighting is impressive. I very pleased with it and hope for many years of service.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Quirks

Bob Goodwin 1/3/2022

It has a quirk which got me a total refund from Lowes You close the door on the bottom and it leaves the feeezer door open They couldnt fix it 3x and under the extended warranty I was given a full refund. Since then I had two incidences with the icemaker stopping and leaking all over the floor The water input was frozen over The tech called LG and was told to get a new one. ..wrong it worked again after he cleared the clogged input.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Fridge does not cool freezer does not defrost

Firekracker 12/21/2021

The refrigerator section does not keep cool enough and I have had a lot of food go bad. The back of the freezer section is covered in ice. A repair guy came three times and replaced many parts but no change. I will not buy an LG appliance again.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Terrible fridge. Worse communication

Angel1031 12/16/2021

Bought this piece of crap fridge in July. Think keeps spoiling milk and other food. Doesnt chill cold enough. Tech came out to fix said it was over stuffed so it froze the lines. We cleared it. Followed instructions and it still doesnt work
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Fantastic Large Size

ran21 12/3/2021

I bought this a year and half ago. It was the only top freezer to meet my minimum cubic feet requirement and fit into the space I have available. The nice thing is that it is a full 2 cubic feet larger than my last refrigerator. It has great features like the alarm if the doors are left open. The doors are also self-closing. The refrigerator is very consistent in cooling. And the freezer is great. It also has a great ice maker. The lighting is decent a little different with the LED on the sides but it does a decent job. My only complaints are the stainless exterior. It shows fingerprints and smudges terribly. I clean in constantly and there are only two adults using it. The other is the large snack drawer. They made it where it just is plastic sliding on plastic instead of rollers. Mine sawed a groove in one the shelf supports. I was always cleaning up plastic dust the would get on my food containers and the shelf. Luckily Costco and LG service were great and replaced the shelf and snack drawer. I really liked how LG sent a service technician out to help. And Kyle was very friendly and helpful. The downside of the new replacements is that they are the same design and will most likely do the same thing. Other than those two complaints the refrigerator is great and I would recommend it.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Good Product

Also Barry 11/14/2021

Unit works well. Only draw back is the stainless Steel requires constant cleaning.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

went out after 2 months

johnyahoo 11/13/2021

normally L G are great sold them for years ata searss. thats why I bought one.. but we got the lelmon. after 2 mnoths went out tech said leak had to replace everythin. I said NO way went round and round with L G fannally agreed to refund waiting for that to arive
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Your products SUCK

Way Less Than Happy 11/5/2021

This is the second LG fridge that I bought in the past 12 years. They die like 4 weeks before the warranty is up on the compressor and sealed system AND any other parts are discontinued. I will NEVER EVER buy another LG product again.
Originally posted on lg.com

No, I do not recommend this product

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Quality

 

Value

 
5 Stars

Love the Space

MBNLB 10/21/2021

I didnt need a fridge with all the bells and whistles. Just wanted something that looked great with lots of room and kept everything cold. This fridge met my all needs perfectly. The LED lighting inside is awesome There was an issue with the compressor aprox 5 months after purchase. LG was very quick to respond and replaced the compressor.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

CAUTION: Buyer BEWARE

JUSTSAYNAY 10/20/2021

Purchased about one year ago. Having major issues with fridge and freezer temperatures. We throw out so much food because the fridge is not cold enough. I have been sick multiple times because the fridge does not maintain its temp. It is a big fridge but it holds very little. The vents in the back of the freezer can not be covered or it will start to malfunction. The actual space is way less then advertisedfor the fridge to function properly. Less expensive smaller ones have operated more efficiently and held more groceries. Temp adjusts to a type of auto defrost mode in freezer but reduces the cool of the entire fridge causing food to spoil quickly. Could not understand why groceries were going bad so quickly because fridge will remain cool but not cold enough. Please be careful The warranty is only good for one year. THIS IS A RED FLAG ABOUT THE INTEGRITY OF THIS PRODUCT. Not worth your $$$ wasted food. and/or the stomach aches.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Very quite Nice illumination. Keep food cold.

Caracol 10/18/2021

I am very happy with this refrigerator. It works very well. quite during cooling. Looks nice. Very spacious.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Max 3 year refrigerator

Tony0822 10/16/2021

The freezer will freeze up on you after about 3 years and the refrigerator will stop cooling.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Fridge

Mon1 10/12/2021

Not happy with the new fridge. I purchased it in July and Im having issues with the freezer
Originally posted on lg.com

No, I do not recommend this product

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Value

 
5 Stars

Very satisfied

Ynot63 10/12/2021

We got this a few weeks ago and it is almost all we hoped. Wanted white but it was not available. Fingerprint proof surface still shows fingerprints. Interior space is wonderful
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Great Fridge

BernieC 10/4/2021

Perfect size be careful - I put a bottle of vodka in the freezer door and it messed up the alignment of the door and wouldnt close properly
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Awesome Fridge

LGtooHARDtoMAKEnickname 9/23/2021

Best features for this size fridge. I wanted LED lights in the freezer also in addition to fridge part. Only LG offered that light. The door bins are great perfect size and closed bottom design. I hated the items falling off the fridge and freezer doors on my fridge that just died after 18 years because just a bar keep items on the door. There was always too much room under the bar to hold items on the door. Not so on LG LG has a complete bottom part on the bins to hold everything in. This LTCS24223S version also has an ice maker pre-installed. Perfect for me. I got it just in time before the new model added a water dispenser and filter inside the fridge compartment. They take up valuable space. Thank God I did not wait. I keep this one in my garage to replace the previous Kenmore. It cooled down very well - look at my impromptu temp log I kept to see how fast it cooled. Very impressed so far. I read the previous compressor problems seems to have been fixed with an updated design in DEC2017.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

It works great but could be better

Mhtxatx 9/22/2021

It works great perfectly fine but it smudges easily and this might be silly but magnets dont stick to the front. I wish Id known before I purchasing because I like putting magnets and a small white board on the freezer door. I cant with this fridge but other than that minor thing its a great fridge.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great features

Darbra 9/17/2021

I bought this refrigerator 2 months ago and it is great It is quiet and I love the LED lighting. I am enjoying the filtered water feature very much
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Good size

Yachtgal 9/14/2021

My main complaint is the noise sounds like a vibration which I was told was unavoidable. All LG frigs make this sound. Maybe if mine was fully enclosed it would not bounce off the wall into the kitchen. Really irritating. Frig door closes strongly enough to pop open the freezer section when closing. The doors do close though without having to push. After a period of time the frig moves back toward the wall and has to be repositioned so it doesnt hit the plug which is in the receptacle. Since I am small person I will have to ask a neighbor to move it for me. Overall satisfactory cooling and freezing but lighting should be extended on both sides for illumination.
Originally posted on lg.com

Yes, I recommend this product

Value

 
4 Stars

LG Fridge

JMae 9/14/2021

I bought the LG refrigerator in August of 2020. I had a problem with it two weeks before the LG warranty was to expire. I called LG and reported the problem of hearing a loud noise and refrigerator not getting cold enough. LG called a company to come out on September 2nd but the company called back and said that they could not come out until September 16 which was not acceptable due to warranty expiration would be done on September 14. I called LG to explain the problem they contacted AE appliance repair Sears subsidiaries Birt the repairman came out on September 9 and problem was fixed. I rated a four because I did not think that I should have had problems so soon with the refrigerator. Problem was solved.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

LG stood by their parts warranty

YLECOYOTE 9/8/2021

I bought my refrigerator/freezer back in 2014. In 2021 the compressor went bad. LG has honored the parts warranty. This is great news. If not I would be scrapping this Fridge and buying a new one. I hate the throw away society we have become. LG why cant a refrigerator/freezer last 20 years . Like the good old days. Bad news parts take a long time.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

April08 9/6/2021

I bought the refrigerator a few months ago at a great price and love the performance and quality of it.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

So far so good

Artie21 9/5/2021

I bought this to replace a Samsung frig 5 yrs old and had been repaired 2yrs ago Parts couldnt be obtained to repair this time. Friends and internet research suggested your brand. It got cold quickly and the ice maker isnt noisy.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Great look extremely efficient.

DinFt69 9/5/2021

We bought 4 major LG appliances at once dish washer cloths washer double oven range and our upright refrigerator / freezer. We got a great price for combining all purchases at once along with free delivery and free instillation and they took away our old appliances for free. A very positive experience.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Great features

Markemory 8/30/2021

I bought this refrigerator several months ago and it works and looks like a dream. It has become the perfect compliment to my kitchen. Im enjoying it very much
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Bad Buy.

Carmen 8605 8/29/2021

frost in the freezer problems with the temperature sensor.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Bad experience

Ferreira1119 8/29/2021

Since we purchase this we have had problems. The fridge stopped cooling over a month ago and cant get someone out to repair it.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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3 Stars

Not a great feature right now

Kat59 8/27/2021

I bought this refrigerator about 2 months ago and it stop cooling the freezer and the entire refrigerator. All my freezer food went bad and everything in the refrigerator. Its 2 weeks later and its still not fixed.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Excellent purchase

Reddog7814 8/25/2021

I purchased this refrigerator because it was 24 ft. it has a very large freezer the icemaker works fantastic it was a great purchase would recommend
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Ice crystals in freezer

Crowder 8/22/2021

I bought this 7/24/21 to replacement my 19 yr old one
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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3 Stars

Disappointed in Customer Service

Dyken 8/22/2021

After many years my fridge was making strange noises. I was concerned about a serious failure and loss of frozen foods during travels so I purchased a new LG model. Returning from my FIRST trip I was shocked to see and SMELL everything in both sections thawed rotting and stinking up the whole house The power was on and there was NO evidence of a power surge or failure. I threw everything out dismantled and thoroughly washed the unit then called LG. The service person came in 3 days but was unable to find any defect. As encouraged I filed a loss reimbursement claim with LG over a week ago. NO RESPONSE to-date I am NoT a happy LG customer and have canceled plans to update the rest of my kitchen with LG products. Caveat emptor.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Beautiful fridge

Darjac 8/20/2021

I bought this 2 months ago and it is a beautiful addition to our kitchen. It is quite spacious and I love the filtered water feature.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Oh No~

Merrifll 8/18/2021

We still get no appreciable ice from our ice maker. Maybe 5 cubes all day Please help
Originally posted on lg.com

No, I do not recommend this product

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3 Stars

Expected More

BillC75 8/17/2021

In reviewing the refrigerator in the store I thought it was the best of all the models. I found the LED lights to be very dark to find anything inside the unit. I like the door layout but the shelving is low down and hard to find things towards the back. I understand the freezer is best on the top but for old people to continue to bend over and almost get on the knees to find thing inside with poor lighting is not great. It operates great otherwise.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Large size

CAG40 8/4/2021

I bought this a couple of weeks ago and like it a lot. It cooled down quickly and is extremely quiet and made ice quickly. Hopefully it lasts as long as my old refrigerator of 18 years.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Large enough for my groceries

Ali21 8/4/2021

I have been pleased with my experience with my new refrigerator. It has been nice to be able to see whats in the fridge with the nice bright lights I would have liked a little more height? In the deli drawer.
Originally posted on lg.com

Yes, I recommend this product

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2 Stars

stay away from

sc16 8/3/2021

I bought this fridge about 2 1/2 years ago. I had a service call within the first few months and it took 6 times to fix same issue. I pulled the inside shelf to clean it and it dropped 4 inches to the floor and cracked. I then noticed how cheap the plastic is. The inside shelves also started cracking at corners I never even tried to remove them to clean. In another year I will just buy another fridge and it will not be lg. I recently bought a new oven and microwave and I didnt bother looking for a lg model same with electronics that I recently purchased.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great features

Silver06 8/2/2021

I brought this in June 2021and I am pleased with it.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Its great

Ken LA 8/1/2021

Love the ice maker and alot of room everywhere in it
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Looks Great

pbIII 7/25/2021

I am very happy I made the purchase. Great Product
Originally posted on lg.com

Yes, I recommend this product

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3 Stars

Problem with freezer door.

oakfarms 7/25/2021

We really like the features on this refrigerator but we have a terrible problem with the freeze door popping open. Its gotten so bad that we have to put our hand on the freezer door EVERY time we close the main door or the freezer gets left open. It has happened so often that the warning sound has diminished to barely audible . We contacted LG and their only response was to make sure the unit was level. We leveled it both ways when it was installed and check it again. the information from LG was NOT helpful.
Originally posted on lg.com

No, I do not recommend this product

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